The pricing plans of Intercom are quite complex. With Intercom, you can connect your tech stack with different apps for support, marketing, and sales. Intercom also offers similar integration options just like Drift offers. Drift offers over 38 integrations with third-party platforms like HubSpot, Google Analytics, Slack, Zoom, and more. Intercom vs Drift: integrationsīoth Intercom and Drift offer numerous integration possibilities. A downside regarding the NLP of Drift is that it doesn’t understand the user intent, which makes Intercom the winner in this crucially-important category. This way, it can gradually understand the user intent and automatically provide answers to the questions of your users.Īs for Drift, you can only create keywords that will help you customize how your chatbot will react to different responses or phrases. ![]() The resolution bot helps you to train your chatbot using several different questions. Intercom’s resolution bot is responsible for conversational engagement and understanding customer intent. Drift also offers chat management tools that allow you to track conversations across different devices.Ĭustomer engagement and conversation marketing capabilities (NLP) Chat management - Intercom offers tools that help you deliver messages and keep conversations across multiple channels like emails, push notifications, in-app messages, and more.Drift also allows you to capture the contact information of your leads via its chatbot. Email capture - with the Intercom chatbot, you can automatically capture your website visitor’s email addresses so that you can get in touch if they leave your site.Just like Drift, it includes the possible dates, time zones, and locations for a customer to schedule a meeting. Intercom also allows you to automatically book meetings with new leads so you can improve your sales cycle. It includes the date and time zones for a user to book a meeting. ![]()
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